Refund & Return Policy

Last Updated: January 1, 2026

      30-Day Money Back Guarantee: We stand behind our products 100%. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or replacement.
    

1. Return Eligibility Window

You have 30 days from the date your package is marked as delivered to initiate a return request.

2. Return Conditions

To be eligible for a return:

The item must be in good working condition, containing all original accessories, clips, charging cables, and packaging.
Proof of purchase or your original order confirmation email must be provided.

3. Return Process (How to Return)

Contact our customer support team at support@homizena.com with your order number and reason for return.
Our team will respond within 24 hours with return instructions and a Return Authorization Number (RMA).
Securely pack the items and ship them back to our return warehouse facility.

4. Restocking Fees

We do NOT charge any restocking fees. Customers are only responsible for return shipping costs unless the return is due to our error (e.g. damaged, defective, or incorrect item received).

5. Refund Processing Time

Once your return is inspected and approved by our warehouse, your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method within 3–5 business days.

6. Damaged or Defective Items

If your package arrives damaged or defective, please contact us immediately at support@homizena.com with photos of the issue. We will dispatch a free brand-new replacement unit right away at zero extra cost to you.

7. Contact Us

HomiZena Inc. - Returns Dept
548 Market St #14148, San Francisco, CA 94104, United States
Email: support@homizena.com
Phone: +1 (415) 890-5812